It’s stamina when things get tough and calm when things get pitchy. It’s nerve, a pause, the perfect question. It’s curiosity molded by user empathy.

Recently, I had a big win. I work for a health insurance company. It’s a B corp with passionate people who believe in their mission.

I love a side project. I’ve done a million. Some of them got me jobs, some were only seen by 100 people. But what I’ve found is that it’s much easier for me to finish a project when I know others are counting on me.

So many people seem to be freaked out about AI tools. Will it replace jobs? Will it replace…my job?

There is a myriad of ways to wander into UX writing and content design. This is my path. What was yours?